Gyxen’s Refund Policy
Refund Policy
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Gyxen supports refunding all the Gyxen available remaining balance from the Gyxen account at the time our client requests the refund for a reasonable reason and without any suspended ad accounts.
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If your ad account is still active (not being suspended), you should turn off all the campaigns, and withdraw back the money to Gyxen balance 3 hours after pausing completed.
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All incurred costs when using Gyxen services will not be refunded.
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Gyxen refunds 100% of the amount only in case our customer has not yet been granted a TikTok ads account.
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Gyxen supports refunding on the payment methods (including accounts/cards/wallets/…) Our clients used to add funds before protecting the account holder benefits and to make sure all payments are safe.
Please note that:
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For TikTok ads spam/suspicious violations causing suspended ad accounts, Gyxen supports refunding the Gyxen available remaining balance only if our clients advertise the approved content (the advertised URL or video was submitted to review/verify with approval status on our platform). All the cases with non-approval content will not be supported to refund the available remaining balance due to intentional cheating action.
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In case of suspended ad accounts, the Gyxen team will review again all the advertising history, data, and client’s behaviour and give a final decision about the refunding process after that.
NOTE:
Gyxen can not support refunding the available remaining balance from suspending ad accounts if our ad account is fined (being suspended) for any reason as TikTok policy.
Here are some typical reasons that get an ad account suspended and Gyxen can not guarantee for those cases:
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Deploying products or services without obtaining prior approval from Gyxen Media
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Running prohibited products, such as weight loss, endocrine, sexual health, breast augmentation, MLM, financial, gambling, etc.
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Advertisers engage in spam actor/bad actor activities.
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Altering landing page content, running landing pages featuring individuals wearing badges, doctors, or third-party logos, or having redirect links that violate unauthorized product guidelines.
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Users associated with ad accounts that have a history of policy violations, engage in system evasion, or intentionally fail to pay advertising expenses will have their accounts suspended without refunds.
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Violating TikTok’s policies: https://ads.tiktok.com/help/article/advertising-on-tiktok-first-things-to-note?lang=en#anchor-0
